Shipping - Our intent is to ship all orders on the next business day, but orders placed on Fridays and weekends may not ship until Tuesday. From time to time other delays may happen but such delays are not common. Delays can be caused by ice and snow storms, and heavy rains can cause delay if they are present during the time UPS package pick up occurs, no one wants to get a wet package.
Shipping Insurance - If you want your package insured from damage, loss or theft while in transit you must buy the optional insurance. Without purchasing this insurance, in the event the package is lost or stolen, there will be a max claim paid of $100 per package. Keep in mind that we combine shipments so up to 66 pounds of ammo will be packed into a single package. In the event of a lost package or package that shows delivered that you have not received you must report the loss immediately upon discovery of the loss. Shipments that show as delivered that have not been received by you, the customer, must be reported to AmmoEmpire by email in no more than 3 days in order for us to file a loss claim for restitution.
Returns - All sales are final, we cannot take ammunition in return that has been in the hands of the public. Exceptions are made for defective merchandise only. In the event of you receiving product that is defective from the manufacturer we will either have the return made to the manufacturer for exchange or to us for an exchange or refund, our choice.
If a shipment is refused by the customer or an order is canceled, the order is subject to up to a 10% restocking fee to cover the costs of moving funds from your account to ours and then back to you. No refund of shipping charges will be made on refused shipments, or canceled orders that have been picked up by the shipping company we use.